Effective Date: April 9, 2026
ProperFix (“Company,” “we,” “our,” or “us”) operates the website www.properfixpros.com and provides property and handyman services. ProperFix is a trade name of AwakenLabs LLC. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.
1. Business Information
Business Name: ProperFix
Legal Entity: AwakenLabs LLC
Address:
2350 West State Route 89A, #1163
Sedona, AZ 86336, USA
Phone: (928) 295-8336
Website: www.properfixpros.com
2. Information We Collect
a. Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name
- Email address
- Phone number
- Service address
- Project details or inquiries
- Any other information you submit through our contact forms or communications
b. Automatically Collected Information
When you visit our website, we may automatically collect certain information, such as:
- IP address
- Browser type and version
- Device type
- Pages visited and time spent on the site
- Referring URLs
- Cookies and tracking technologies
c. Communication Data
If you contact us via phone, email, SMS/text message, or through our website, we may retain records of those communications to provide customer support and improve our services.
3. How We Use Your Information
We use the information we collect for purposes including:
- Providing and managing our services
- Responding to inquiries and service requests
- Scheduling appointments and sending service updates
- Sending invoices, confirmations, and administrative communications
- Sending marketing or promotional communications (with opt-out options)
- Improving our website and customer experience
- Complying with legal obligations
- Preventing fraud and ensuring security
4. SMS/Text Messaging
By providing your phone number, you consent to receive SMS/text messages from ProperFix related to:
- Appointment scheduling and reminders
- Service updates
- Customer support
- Occasional promotional communications
Message and data rates may apply.
Opt-Out: You may opt out at any time by replying “STOP” to any text message or by contacting us directly.
Help: Reply “HELP” or contact us at (928) 295-8336.
We will never send unsolicited spam messages.
5. Email Communications
We may send emails related to your inquiries, services, or occasional promotions. Every marketing email will include an unsubscribe link, allowing you to opt out at any time.
6. Cookies and Tracking Technologies
Our website may use cookies, pixels, and similar tracking technologies to:
- Enhance user experience
- Analyze website traffic and performance
- Support advertising and retargeting campaigns
These technologies may include services such as:
- Google Ads
- Meta (Facebook and Instagram) advertising platforms
- Analytics tools
You can control cookies through your browser settings. Disabling cookies may affect certain website functionalities.
7. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties.
We may share your information only in the following circumstances:
- Service Providers: With trusted vendors who assist in operating our business (e.g., payment processors, scheduling or email platforms), under confidentiality obligations.
- Legal Requirements: When required to comply with applicable laws, regulations, or legal processes.
- Business Transfers: In connection with a merger, sale, or transfer of business assets.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including satisfying legal, accounting, or reporting requirements.
10. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Opt out of marketing communications
To exercise these rights, please contact us using the information below.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies.
12. Children’s Privacy
Our services and website are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 18. If we become aware that such information has been collected, we will take steps to delete it.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of our website after such changes constitutes acceptance of the revised policy.
14. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
ProperFix (AwakenLabs LLC)
2350 West State Route 89A, #1163
Sedona, AZ 86336, USA
Phone: (928) 295-8336
Website: www.properfixpros.com