Effective Date: April 9, 2026
Welcome to ProperFix (“Company,” “we,” “our,” or “us”), a trade name of AwakenLabs LLC. These Terms & Conditions (“Terms”) govern your use of our website, www.properfixpros.com, and our property maintenance and handyman services. By accessing our website or engaging our services, you agree to be bound by these Terms.
1. Business Information
ProperFix
A trade name of AwakenLabs LLC
2350 West State Route 89A, #1163
Sedona, AZ 86336, USA
Phone: (928) 295-8336
Website: www.properfixpros.com
2. Acceptance of Terms
By using our website or scheduling services with ProperFix, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree, you should not use our website or services.
3. Description of Services
ProperFix provides property maintenance and handyman services, including but not limited to:
- General home repairs and maintenance
- Light plumbing and electrical work
- Drywall repair and interior touch-ups
- Door, hardware, and fixture installations
- Rental and Airbnb property services
- Assembly and mounting services
All services are subject to availability and may be modified or discontinued at our discretion.
4. Eligibility
Our services and website are intended for individuals who are 18 years of age or older. By using our services, you represent and warrant that you meet this requirement.
5. Estimates and Pricing
- Free Estimates: Estimates are provided based on the information available at the time and may change if project scope differs.
- Service Minimum: A minimum service fee may apply to all jobs.
- Additional Work: Any work outside the original scope will require customer approval and may result in additional charges.
- Taxes: Applicable sales taxes will be added where required by law.
6. Scheduling, Cancellations, and Access
a. Scheduling
Appointments are scheduled based on availability. We strive to arrive within the agreed time window but cannot guarantee exact arrival times due to unforeseen circumstances.
b. Cancellations and Rescheduling
- Customers are requested to provide at least 24 hours’ notice for cancellations or rescheduling.
- Late cancellations or missed appointments may be subject to a cancellation fee.
c. Property Access
Customers are responsible for providing safe and adequate access to the property. Failure to do so may result in additional charges or appointment cancellation.
7. Payments
- Payment is due upon completion of services unless otherwise agreed in writing.
- Accepted payment methods may include cash and credit/debit cards.
- Late payments may be subject to additional fees to the extent permitted by law.
- The customer agrees to pay all reasonable costs of collection, if applicable.
8. Customer Responsibilities
Customers agree to:
- Provide accurate and complete information about the requested services.
- Ensure a safe working environment free of hazards.
- Obtain any necessary permissions, approvals, or HOA authorizations.
- Remove or secure valuable and fragile items from the work area.
9. Limitations of Services
ProperFix provides light plumbing and electrical work only and does not perform services requiring a specialized or contractor’s license where such licensing is mandated by law. If a project requires a licensed specialist, we may recommend a qualified professional.
10. Warranties and Disclaimers
a. Workmanship Warranty
We stand behind the quality of our workmanship and will address any issues related to our services reported within a reasonable period after completion.
b. Disclaimer of Warranties
Except as expressly stated, services are provided “as is” without warranties of any kind, either express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose.
c. Material Defects
We are not responsible for defects in manufacturer-supplied materials or products.
11. Limitation of Liability
To the fullest extent permitted by law:
- ProperFix shall not be liable for any indirect, incidental, special, or consequential damages.
- Our total liability for any claim arising from our services shall not exceed the amount paid for the specific service giving rise to the claim.
- We are not responsible for pre-existing conditions or hidden structural issues discovered during the course of work.
12. Indemnification
You agree to indemnify and hold harmless ProperFix and AwakenLabs LLC from any claims, damages, liabilities, or expenses arising from:
- Your misuse of our services
- Inaccurate information provided by you
- Your violation of these Terms
- Unsafe conditions at the service location
13. Website Use
a. Permitted Use
You agree to use our website only for lawful purposes and in a manner that does not infringe on the rights of others.
b. Intellectual Property
All content on this website, including text, logos, graphics, and design, is the property of ProperFix or its licensors and may not be reproduced without prior written consent.
c. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.
14. SMS/Text Messaging Terms
By providing your phone number and opting in to receive text messages, you agree to the following SMS Terms:
a. Program Description
ProperFix may send SMS/text messages related to:
- Appointment confirmations and reminders
- Service updates and follow-ups
- Customer support communications
- Occasional promotional offers
b. Message Frequency
Message frequency will vary depending on your interaction with our services.
c. Consent
Providing your mobile number and opting in constitutes express consent to receive SMS messages from ProperFix. Consent is not a condition of purchase.
d. Opt-Out
You may opt out of receiving SMS messages at any time by replying “STOP” to any message. After opting out, you will receive a confirmation message and no further texts will be sent unless you opt in again.
e. Help
For assistance, reply “HELP” to any message or contact us at (928) 295-8336.
f. Message and Data Rates
Standard message and data rates may apply according to your mobile carrier’s terms.
g. Carrier Disclaimer
Mobile carriers are not liable for delayed or undelivered messages.
h. Privacy
Information collected through SMS communications will be handled in accordance with our Privacy Policy.
15. Advertising and Tracking
We may use cookies, analytics tools, and advertising pixels (such as Google Ads or Meta platforms) to improve our marketing and user experience. These technologies help us understand website usage and deliver relevant advertisements.
16. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law principles.
17. Dispute Resolution
Any disputes arising out of or relating to these Terms or our services shall first be attempted to be resolved through good-faith negotiations. If unresolved, disputes shall be subject to the exclusive jurisdiction of the state or federal courts located in Yavapai County, Arizona.
18. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on this page with an updated “Effective Date.” Continued use of our website or services constitutes acceptance of the revised Terms.
19. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
20. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and ProperFix regarding the use of our website and services.
21. Contact Information
If you have any questions about these Terms & Conditions, please contact us:
ProperFix (AwakenLabs LLC)
2350 West State Route 89A, #1163
Sedona, AZ 86336, USA
Phone: (928) 295-8336
Website: www.properfixpros.com